The achievement reflects the company's continued commitment to delivering an insurance experience built on customer-centricity, transparency, simplicity, and trust. Over the past year, Ageas Federal Life Insurance has undertaken a series of strategic initiatives to redesign its customer journey, with the claims process serving as one of the most critical touchpoints where its commitment to policyholders is demonstrated.
Demonstrating its operational efficiency, the insurer settled 96.11% of eligible claims within 30 days of receiving complete documentation, while 75% of eligible claims were settled within just seven days. To ensure a seamless and accessible claims experience, customers can register claims through multiple channels, including the company's website, email, partner bank branches, and Ageas Federal Life Insurance offices across the country.
The company's strong claims performance forms part of a broader transformation in customer experience. Ageas Federal Life Insurance has also been ranked among the Top 10 companies in customer experience in the Hansa Research Life Insurance CuES 2026 report. The recognition reflects the growing confidence and trust that policyholders place in the company's service standards and demonstrates that its transformation initiatives are delivering meaningful improvements where they matter most.
Commenting on the achievement, Jude Gomes, Managing Director and Chief Executive Officer of Ageas Federal Life Insurance, said that every claim settled represents a promise fulfilled. He stated that the company has continued to strengthen every aspect of the customer journey by making the claims process simpler, faster, and more transparent. According to him, securing the industry's highest Individual Claim Settlement Ratio reflects the trust customers place in the company and the dedication of its teams to support policyholders when they need assistance the most. He added that the company remains committed to raising service standards and delivering an experience that inspires confidence throughout every stage of the policyholder journey.
The latest recognition reinforces Ageas Federal Life Insurance's ongoing transformation into an insurer focused on transparency, reliability, and customer-first service. By consistently delivering high claim settlement performance and enhancing the overall customer experience, the company has strengthened its position as one of the leading life insurers committed to fulfilling its promises at every stage of the policyholder journey.
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